We’re a national facilities company, yes. But more than that, we’re a group of people who believe in thoughtful progress. ESG is not a marketing term or a CSR exercise for us; it’s how we hold ourselves accountable. We’ve formalised it through policies, accreditations, and certifications (such as ISO 9001, 14001, and 45001), but it also runs through the more human aspects of our work; how we treat each other, how we communicate with customers, and how we handle mistakes.
We’re reducing emissions and helping others do the same.
All company vehicles are GPS-tracked with driver scorecards to promote efficient behaviour. Our fleet is renewed every three years and includes EVs and hybrids wherever feasible.
Our offices utilise renewable energy, recycle all appropriate materials, and even feature a bat box to protect local wildlife.
From motion-sensor lighting and seasonal HVAC settings to reusing packaging and minimising travel, our environmental policy covers practical and achievable measures across the business.
As HVAC specialists, we help clients reduce emissions through detailed asset analysis (including CIBSE Guide M methodology) and offer access to exclusive, energy-efficient technologies.
Our work is governed by ISO 14001 standards, F-Gas Regulations, and internal compliance processes to manage risk and reduce environmental harm.
Read about our Environmental Policy.
At ICH, social responsibility is embedded in how we treat staff, support communities, and protect individual dignity.
Our Employee Handbook outlines generous leave, emergency care policies, income protection, life insurance, household expenses discounts, mental health support, remote GPs for whole family, physiotherapy, medical second opinions, financial and legal support, wellbeing and lifestyle coaching, personal training and nutrition advice, birthday leave, eye care support, fatigue protection, and structured pay reviews.
We take equality, diversity, and anti-discrimination seriously, with robust policies for disability inclusion, bullying, harassment and grievance resolution.
From apprenticeships to bespoke internal upskilling, we create career pathways. We partner with schools and colleges to open doors for young talent.
We actively support local charities through donations and free services. Our key partners include St. Gemma’s Hospice, Leeds Children’s Charity and St. George’s Crypt.
Our communication policy ensures staff voices are heard at every level and that feedback leads to change.
Read about our Anti-Slavery Policy.
Doing what’s right doesn’t just come down to personal values. It’s backed by policy, structure, and clear expectations. Our governance framework ensures openness from the boardroom to all areas of the business.
ESG is a board-level issue at ICH. We operate under the Ringi System, encouraging consultation and collective responsibility in decision-making.
Our Anti-Corruption, Anti-Slavery, Whistleblowing, and Customer Treatment Policies set clear standards and support transparency, honesty, and accountability.
All suppliers are thoroughly vetted for ESG alignment, encompassing modern slavery compliance and adherence to ethical business conduct. Contracts are monitored and revisited where necessary.
We protect our teams through strong internal policies on bullying, sexual harassment, and health & safety. Retaliation against whistleblowers or complainants is strictly prohibited.
Our service policy ensures dissatisfaction is met with listening, learning, and improvement. It’s not just about meeting SLAs, it’s about building trust.
Read more about our Whistleblowing and Equality Policies.
We’re continuing to measure our carbon footprint, develop meaningful career progression frameworks, and implement improved reporting systems for ESG tracking and transparency. It’s not always perfect, but it’s sincere. And if we get it wrong, we’ll say so and put it right.
