FAQs

ICH originally stood for Industrial & Commercial Heating, founded in 1992. Over time, as our services expanded into broader Commercial Facilities Services, the business became known simply as ICH. This means we now cover maintenance, M&E design and installation.

We have been trading for over 30 years, providing expert Facilities Maintenance and M&E Services since 1992. During this time, we have grown steadily while maintaining our founding values of technical expertise and customer service, offering reliable Building Maintenance and M&E Solutions.

Our National Facilities Support covers the entire UK, managing more than 5,600 sites for over 1,800 clients. This ensures businesses across the country receive consistent and reliable Commercial Facilities Services wherever they operate.

Our directly employed engineers are strategically located across the UK, supported by a trusted partner network. This ensures we can deliver both planned and reactive maintenance efficiently. In addition, it allows us to provide comprehensive National Facilities Support.

Yes, our National Facilities Support includes fast-response reactive services. Also, we focus on first-time fixes to minimize downtime, keeping commercial properties operational with reliable Facilities Maintenance and M&E Services.

We directly employ around 120 staff, with access to an additional 450 engineers through our partner network. This ensures our Building Maintenance and M&E Solutions are delivered reliably across the UK.

Yes, our HVAC and electrical engineers are trained across multiple building systems. For specialist services, we use carefully selected contractors audited annually, ensuring all Commercial Building Services are consistently high quality.

ICH holds ISO9001 (Quality), ISO14001 (Environmental), and ISO45001 (Health & Safety) certifications. Combined with industry accreditations across HVAC, electrical, and compliance, our Facilities Maintenance and M&E Services consistently deliver safe and reliable outcomes.

We combine specialist expertise with national coverage. Our self-delivered Commercial Facilities Services allow us to control quality directly and hold subcontractors to the same high standards, providing assurance many larger FM providers cannot.

Every service is delivered according to statutory requirements and industry best practices. Our CAFM system tracks all planned and reactive works, evidencing compliance, while enhanced reporting ensures National Facilities Support goes beyond minimum standards.

Yes. Many of our clients operate large national estates. Our systems and teams are built to deliver consistent service, reporting and compliance across hundreds of sites.

No. We work with businesses of all sizes, from single-site operators to national chains. Every client receives the same level of service and reporting, regardless of scale.

Yes, we tailor service delivery to your specific needs, whether you require a single discipline or bundled Facilities Maintenance and M&E Services. Compliance is always fully covered, and our Building Maintenance and M&E Solutions ensure flexibility never compromises assurance.

We support manufacturing, logistics, warehousing, retail, hospitality, offices, healthcare, and more. Our approach adapts to each sector, ensuring reliable Commercial Facilities Services wherever compliance and operational continuity matter most.

Yes, using condition reporting based on CIBSE Guide M, we forecast asset life and provide long-term capex strategies. This proactive planning is part of our Building Maintenance and M&E Solutions, helping clients avoid unexpected costs.

All subcontractors are vetted and audited annually. They must meet ISO9001, ISO14001, and ISO45001 standards, ensuring all Facilities Services maintain consistent quality and accountability.

We do not aim to be the cheapest. Our planned Facilities Maintenance and M&E Services reduce long-term costs by lowering reactive breakdowns and extending asset life, delivering better value than price alone.

We track performance through SLAs and KPIs within our CAFM system, providing clients full transparency. Regular reporting ensures accountability, while enhanced condition insights from our National Facilities Support add value beyond standard compliance.