ICH Services successfully delivered critical facilities management upgrades for Waitrose Saxmundham, improving reliability, energy efficiency, and performance. The project involved major mechanical and electrical (M&E) works within a live retail environment. Our experienced team worked closely with Waitrose to ensure smooth delivery from planning to completion. In addition, we focused on maintaining operational continuity while meeting strict safety and sustainability targets.
The upgrades included replacing refrigeration systems, renewing condenser and heating pipework, and converting gas systems to efficient electric solutions. Furthermore, new air handling units improved ventilation and overall comfort. Each improvement supported Waitrose’s commitment to reducing carbon emissions and enhancing store efficiency.
Working in an active Waitrose store required careful coordination and detailed planning. The store remained fully operational throughout the project, demanding precise scheduling and communication. In addition, strict health and safety controls were maintained at all times to protect customers and staff.
The project team managed complex logistics to minimise disruption during trading hours. Moreover, our engineers adapted their work patterns to align with Waitrose’s operational needs. This flexible approach allowed the project to progress efficiently without affecting the customer experience.
ICH Services implemented a phased approach to maintain operations and ensure safety. We replaced refrigeration systems with energy-efficient models, upgraded pipework, and converted heating from gas to electric systems. In addition, new air handling units improved climate control and overall efficiency. Our engineers worked outside peak trading hours to minimise disruption. Furthermore, close coordination with Waitrose’s management ensured compliance and quality throughout.
The project team managed complex logistics to minimise disruption during trading hours. Moreover, our engineers adapted their work patterns to align with Waitrose’s operational needs. This flexible approach allowed the project to progress efficiently without affecting the customer experience.
The upgrades delivered immediate benefits for Waitrose Saxmundham. Energy efficiency improved, system reliability increased, and maintenance requirements reduced significantly. Furthermore, the store achieved measurable reductions in energy usage and carbon output. These results demonstrate how effective facilities management supports operational excellence and sustainability.
At ICH Services, we take pride in supporting leading retailers like Waitrose. Our approach combines safety, quality, and innovation to deliver lasting results. To learn more about our retail projects and facilities management solutions, visit our Projects page.
